Contact support
Email support@vialcarton.com. Include the type of device and browser you are using, what you expected to happen, what happened instead, and a screenshot if appropriate. Do not email passwords, sign-in codes, or more sensitive information than necessary.
Email supportBefore reporting a sync problem
- Confirm the device has a stable internet connection.
- Reopen VialTracker and check the sync-status message.
- If the app says “Device copy protected,” do not clear browser data or remove the Home Screen app until syncing succeeds.
- Download a full backup if the app allows it.
- Tell support whether the problem occurs in Safari, the Home Screen app, or both.
Backups and device changes
Use the in-app Data Safety tools to download a complete backup before clearing browser data, reinstalling the Home Screen app, changing devices, or making major account changes. Store backup files securely because they may contain sensitive records.
Request account and data deletion
To request deletion, email support@vialcarton.com from the email address associated with your VialTracker account and use the subject line Delete My VialTracker Account.
We may ask you to verify control of the account email. Once verified, we will take reasonable steps to delete account-linked information from active systems, subject to legal obligations and limited technical backup retention. Deleting the cloud account does not automatically remove files you downloaded or device copies stored in browsers you no longer control.
Request deletionPrivacy requests
For access, correction, deletion, or other privacy questions, email support with the subject line Privacy Request. We may need to verify your identity before providing or changing account-linked information.